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Fire & Water - Cleanup & Restoration

Disaster Response and Water Restoration Lakeland, Fl

4/18/2014 (Permalink)

Get Your Emergency Ready Profile Today

By Larry Riddle


At 4 am you are awoken by the bark of a dog or a crying baby. You wipe the haze from your eyes, pull the sheets away, and place your feet on the floor. Every other night, this seems routine, but tonight you feel the squishy, coolness of a wet carpet and realize that something isn’t right. Panic ensues as you shake your wife, turn on the lights, and realize that the inside of your house has now become a swimming pool. It is quite unfortunate, but this situation arises almost every evening. How you react from here can become the benchmark for the coming weeks and potentially the fate of your home.


Before anything else can occur, it is vitally important to find the source of the problem and shut it off. Already humidity levels are rising at the same rate as your blood pressure, so make sure to turn on the AC unit to begin evaporation. Move contents to dry areas and unplug electrical devices that are in high impact areas.  Now is the time to take a deep breath and try to think beyond the anxiety. You will have to start making some phone calls that will be giving a complete stranger access to your home and this is no time to make a rash decision.


The best advice that I can offer in this situation is to go with people that you know on a personal level or that have been highly recommended in the past. Trust is the most important facet of this process. Keep in mind that this is your home and your money. We always recommend to not sign any paperwork without a written estimate or word from your insurance company for approval of coverage. However, as your insurance company will most likely tell you, it is crucial to begin remediation work as soon as possible so that no secondary damage will occur.


If you do take your plumbers recommendation for remediation company, keep in mind that many times these companies are offering kick backs for referrals and you may end up with a company in your home that is not qualified to do the work. Do your research on any referral that you receive. Make sure they are insured, licensed, and use quality, up-to date equipment.


At this point, it is important to get your insurance agent on the phone and have them begin looking over any potential coverage issues. You would rather know upfront whether or not you will be fronting the bill. As you wait for your emergency response team to arrive, begin taking pictures and noting any damage that you find on furniture.


As we tell all of our customers, the most exhausting portion of any loss is the first 24 hours. As the dust settles the details and extent of damage and reconstruction will reveal themselves. It is important to think slowly but move quickly during these chaotic periods. If you have any additional questions or concerns, please don’t hesitate to call SERVPRO of Lakeland at 863-646-4213 and we would be happy to help you create an emergency readiness profile that could help prevent further damage to your home or business. 


SERVPRO of Lakeland specializes in:  water remediation, flood mitigation, carpet cleaning, tile and grout cleaning, mold removal, fire damage, and smoke clean up, disaster restoration, storm response, and air duct cleaning. SERVPRO of Lakeland has been serving Lakeland and Polk County residents for over 40 years. We are licensed and insured and have an A+ rating with the better business bureau in restoration and cleaning. SERVPRO of Lakeland (863)646-4213 , www.SERVPROlakeland.com 

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