SERVPRO of Lakeland Water Restoration, Mold Removal, Fire Remediaton
SERVPRO of Lakeland, Behind the Green Vans
Have you ever seen those bright green vans driving around the Grasslands Community? Ever wonder what they are or who is in them? Well we have your answer, get ready to meet the SERVPRO of Lakeland team!
SERVPRO of Lakeland is one of the top restoration companies in Polk County, and they take great pride in their work. Larry Riddle is the owner/ operator of the Lakeland franchise of SERVPRO, and feels the key component of their success is their commitment to customer service. After spending more than ten years in the psychiatric health field, he was ready for a change, but still wanted to be around people and help them in their time of need. Larry found an opportunity for the change he needed in a golf game about 14 years ago. Larry says “When we respond to an emergency service call we often find a frantic customer, who is not sure what to do to get their home or business back to normal. The feeling you get when you can help someone realize that everything will be ok, makes the long hours completely worth it. Larry says “his passion for customer service and helping others has always been with him and he has passed that trait on to his employees.”
Who they Are:
Larry and Cathy Riddle own SERVPRO and have been married for eight years. They have three children, Samantha (25) is in graduate school in Philadelphia, Alex (24) recently graduated from Florida Southern and works for Publix, and Austin (17) is a junior at Lake Region High School and stars in his own garage band. Larry and Cathy enjoy spending time with their family and going fishing on the weekends. Larry says “the most important thing in life is family, and without mine I wouldn’t be where I am today, in life or business.” Larry also considers his crew part of his family and says that it has taken him 14 years to get the guys he has and he wouldn’t trade them for the world.
The SERVPRO of Lakeland crew is lead by the General Manager, Robert Lay. Robert moved to Lakeland in middle school and attended The University of Florida before working on the gulf oil spill project. Robert moved back to Lakeland shortly thereafter. Damage restoration and assessment has become Robert’s specialty and he feels constantly challenged by the unpredictable nature of the business. Some of you may remember is mother and father Bayre and Robbie Lay who lived in Grasslands for a while. Another crewmember that has close ties to Lakeland and Grasslands is Josh Marazzito, whose parents still reside in the Enclave. Josh grew up in Lakeland and currently lives in Tampa but drives to Lakeland daily to work. When we asked Josh why he makes the commute every day, he responded, “The crew and energy around our business are unbelievable.” The part of the crew that brings the energy, and is the first ones to arrive on scene in the time of emergency, is Richard and Shawn. Richard is the production manager and he lives in Lakeland with his wife Adena and their four children, Daylon, Kayden, Ella, and Emily. Shawn, the lead carpet and tile technician, moved to Lakeland about 4 years ago after owning his own carpet and restoration business in New York. Shawn is married to Leah, and they have two children, Jacob and Arie. Larry says of Richard and Shawn, “those guys are invaluable to our franchise, the way they treat our customers and care about the job they do is what makes me most proud of them.”
What They Do:
SERVPRO of Lakeland labels themselves as fire, water, and mold restoration specialists, but there is so much that falls into that description. SERVPRO of Lakeland also cleans carpet, and tile and grout, as well as specializing in deodorization, biohazard removal, and marble restoration. We are large enough to respond to any sized disaster, but pride ourselves in being a locally owned business.
If you need a floor surface in your home cleaned, SERVPRO of Lakeland has your answer. SERVPRO of Lakeland specializes in steam cleaning carpet with top of the line SERVPRO approved cleaning solutions. SERVPRO of Lakeland also cleans tile and grout. Shawn says “often time’s people are not aware that we can also clean their tile and grout, when they let me clean just a small area in their home, and see the difference, they seem to want the rest of the house done immediately”. Shawn is also certified in marble polishing, a rare and coveted certification from IICRC. To see some photos of the amazing work that SERVPRO of Lakeland can do on floor cleaning services, check them out online at SERVPROlakeland.com.
Have you ever thought about what you would do if your washing machine over flowed, or a pipe burst in your house, and there was water everywhere? Call SERVPRO of Lakeland. These guys have a 24-hour emergency services line, and are on site immediately. In fact they say they far exceed the 1-4-8-rule set for them by their national corporation. The 1-4-8 rule is that they will contact you within the hour, be on scene within four hours, and contact your insurance adjuster with 8 hours (if necessary). Larry says that around 90% of the time they blow that rule out of the water, and at least one technician will be on scene within one hour.
In the event that your home is affected by large-scale damage, SERVPRO of Lakeland is able to communicate directly with insurance adjusters and carriers through the hundreds of preferred vendor programs that we have initiated. This makes the claims process move as efficiently as possible and helps return your home to its pre-loss state in a timely fashion. We have completed restoration projects of all sizes and use a standardized pricing system for insurance agents that prevent erroneous costs to the homeowner.
The experts at SERVPRO of Lakeland are also certified in assisting with mold and fire incidents. “Indoor environments are our specialty. We use the term specialize, because we are each certified for any catastrophe that could exist in your home. We aren’t here to just sell piece of mind to our customers. We are in the business of restoration, and restoration has become less about construction and more about science. We have a professional standard and expectations to make sure that the job is completed right”, says Robert. If you think you have a mold issue, or have a water emergency call the 24-hour line at (863) 646-4213.
Larry says ‘if you have a question about cleaning, deodorization, mold, or water, SERVPRO of Lakeland can handle it.” SERVPRO of Lakeland has been working in the Grasslands community for nearly 14 years, and has done work at many homes in the community including the Wall’s, Cannon’s, and even the golf clubhouse. Trust the guys at SERVPRO of Lakeland for all of your remediation, restoration, and cleaning needs.
SERVPRO of Lakeland specializes in: water remediation, flood mitigation, carpet cleaning, tile and grout cleaning, mold removal, fire damage, and smoke clean up, disaster restoration, storm response, and air duct cleaning. SERVPRO of Lakeland has been serving Lakeland and Polk County residents for over 40 years. We are licensed and insured and have an A+ rating with the better business bureau in restoration and cleaning. SERVPRO of Lakeland (863)646-4213 , www.SERVPROlakeland.com